Refunds or replacements will be considered only in genuine cases. If you receive an incorrect, damaged, or defective product, please notify BunchesBaskets.es at the earliest opportunity. To enable us to investigate and resolve the matter promptly, customers or recipients must provide clear photographs of the delivered product within 48 hours of delivery. Depending on the nature of the complaint, we may arrange a replacement, redelivery, store credit, or refund. All claims will be reviewed individually, and the final decision shall remain at the sole discretion of BunchesBaskets.es.

For a quicker resolution, we kindly request that you contact us with complete details of your concern. Our customer support team may request additional information, photographs, or supporting documentation to assess the issue.

We appreciate your cooperation in helping us resolve any concerns. In verified cases, refunds will be limited to the value of the affected product(s). If an incorrect product has been delivered, we will either replace it with the correct item or reimburse any applicable price difference.

No Refunds Will Be Issued Under the Following Circumstances

1. Deliveries of fresh flowers, fresh fruits, cakes, handmade sweets, gift baskets, plants, or other perishable products made to an address where the customer has provided incorrect or incomplete address details, apartment numbers, doorbell information, or recipient details.
2. Delivery attempts that are unsuccessful because the recipient is unavailable, cannot be reached, or declines to accept the delivery.
3. Complaints relating to a product after successful delivery where the issue results from improper handling, storage, or misuse by the recipient or any third party.

Order Cancellation Policy

1. If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can only be accepted before the order has been processed, prepared, or dispatched to our delivery partner.
2. For approved cancellations, a deduction of 7% of the order value may be applied to cover payment processing fees, banking charges, and administrative expenses.
3. Once an order has been processed, prepared, shipped, or handed over to the delivery team, cancellations, modifications, or refunds will not be possible.
4. Under exceptional circumstances, BunchesBaskets.es may review cancellation requests on a case-by-case basis. Any refund granted shall be at the sole discretion of BunchesBaskets.es.